Terms & Policies
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Terms & Policies

CarCapsule.com Privacy Notice (Updated 05/28/13)

By visiting the CarCapsule.com website or any other websites operated by CarCapsule.com or its affiliates (collectively, the "Site"), you agree to accept the practices described in this Privacy Notice. If you do not agree to the terms of this Privacy Notice, please do not use the Site. Each time you use the Site, you should check the date of this Privacy Notice (which appears above) and review any changes that have been made since your last visit to the Site.

Throughout CarCapsule.com’s years of operation, we have developed relationships with our customers based on respect and integrity. We're aware of the trust and confidence you demonstrate when you visit the Site and provide us with information. This Privacy Notice is posted to demonstrate our leadership in online security and customer service practices. We treat your information with the same honesty and sensitivity that we have displayed throughout our company's history.

1. Personal Information Collected By CarCapsule.com

CarCapsule.com uses information that we collect from our visitors and customers to personalize and improve your visit and shopping experience at the Site. We gather the following types of information:

Information You Give to Us: We Collect Personal Information that is provided by Site users. "Personal Information" includes your name, address, telephone number, credit or debit card information, e-mail address, date of birth, IP address and the last four digits of your Social Security number. Personal Information is collected when you establish an account with us, place an order on the Site, telephone, mail or fax.

Orders: If you place an order through the Site, you will be required to provide contact, billing, and payment information.

2. Sharing of Information with Third Parties

We will not rent, sell or otherwise disclose your Personal Information to unrelated third parties without your consent, except as stated in this Privacy Notice.

Credit Card Companies: If you place an order through the Site, the Personal Information you provide is transmitted to your credit card company to verify and authorize your purchase.

Law Enforcement and Protection of Users: To the extent permitted by law, we will disclose Personal Information to government authorities or third parties pursuant to a legal request, subpoena or other legal process. We may also use or disclose your information as permitted by law to perform charge verifications, report or collect debts owed, fight fraud or protect our rights or property as well as those of our affiliates, customers, or its users. You should be aware that, following disclosure to any third party, your Personal Information may be accessible by others to the extent permitted or required by applicable law.


CarCapsule.com Terms & Conditions (Updated 05/28/13)

Copyright/Trademark Information

CarCapsule.com is a registered trademark of CarCapsule USA, Inc. This entire website, copy, images, logos, indicia, text, content, and unique method of showcasing products is copyright 1996- 2013   CarCapsule USA, Inc. All trademarks appearing herein are acknowledged. Permission to use documents delivered from this World Wide Web site and/or server and related graphics is restricted. The name of CarCapsule.com or any of the above trademarks or logos may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission. The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. CarCapsule.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. CarCapsule.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, CarCapsule.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. CarCapsule.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, CarCapsule.com shall immediately issue a credit to your credit card account in the amount of the charge.

Credit / Debit Card Authorizations

An authorization on a credit or debit card is a hold against your banks credit card spending limit. When the goods are shipped, a charge for the total amount of the order shipped will be sent to your credit card bank. Your bank should release the authorization when the charge is received. A charge is the only time a transfer of funds is completed; an authorization is not a transfer of funds


CarCapsule.com Returns & Refunds Policy (Updated 05/28/13)

RETURNS PROCEDURE

All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. Return processing may take up to 5 business days from the time your product is received.

INSPECTION CRITERIA

  • Product must be unopened and in the original manufacturers packaging, and shipped securely.
  • Product must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, or defacement.

RETURN AUTHORIZATION NUMBER

Returns WILL NOT be accepted without a valid Return Authorization Number (RA).  You may request a Return Authorization Number (RA) within 30 days of the original purchase date. RA numbers expire after 30 days, but we encourage you to return the product as soon possible. Any return we receive without a valid RA number will be documented and rejected or subject to a restocking fee.  Please call 219-945-9493 to request a RA number.

RETURN SHIPPING

For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. CarCapsule.com shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion, CarCapsule.com may reimburse shipping charges related to the return or exchange of defective products inside the U.S. only.

REFUNDS

Refunds for orders purchased with a major credit card or with PayPal, will be issued to the original payment method.

IMPORTANT NOTE

In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied, the product(s) will be deemed not eligible for return and may be returned to you or be subject to a 15% restocking fee.